- Pre-sale service
1. Product consultation: Detailed materials will be provided, including product materials, performances, usage instruction, installment guide and etc.
2. Okstar could also provide customized services for customers, such as the adjustment towards product frame and the alteration of product colors.
3. Technical materials: Technical parameters of our products will be provided. Meanwhile, 2D and 3D sketches will also be shipped to customers.
4. Free field configuration scheme designing: Okstar provides the most scientific and reasonable field configuration scheme for our customers for free. Meanwhile, we could also provide free space planning for the fitness area.
- OEM service and labeling service
Okstar provides OEM (original equipment manufacturing) service and free labeling service, such as designing, printing and installing the labels for customers, which provides customer convenience for product promotion.
A guarantee for delivery date
In general, orders will be shipped within 15 days. And the urgent order will be delivered within 10 days.
Bubble wrap and felts will be used for packing the equipment, which could avoid damages during transportation. Meanwhile, if needed, other packaging methods are also available in Okstar.
- After-sale service
1. Free installment guidance is provided, including written material and videos.
1) Limited 8-year warranty on posts.
2) Limited 1-year warranty on moving parts and bearings.
3) Limited 1-year warranty on any rubber or plastic parts.
- Spare parts
We will offer the spare parts to replace the broken ones at no charge within one year from the date of the original shipment and will charge it for the cost out of one year.
Consumable parts and accessories supply:
1. Before shipment, some consumable parts will be provided for free. And the number of them is decided by the equipment type and its quantity.
2. During the warranty period, if accessories are broken down, we will provide some consumable parts for free.